Terms & Conditions

Terms and Conditions




  1. General Terms and Conditions

 

1.1 Purpose of the Terms

These General Terms and Conditions of Sale ("GTC") outline the rights and obligations of the parties involved in the online purchase of products offered by SOURCESPOT INVESTMENTS LIMITED (“the Company”).  

 

1.2 Acceptance of Terms

 

By placing an order on the https://rando-lover.fr/, the Customer acknowledges and unconditionally agrees to these General Terms and Conditions of Sale. These terms are governed by Cypriot law and form an integral part of the agreement between the Customer and the Company. By confirming the order, the Customer confirms having read, understood, and accepted these terms without any restriction or reservation.

 

1.3 Applicability

 

These GTC apply exclusively to orders placed by individuals who are of legal age and acting as consumers. The Customer confirms that they:

 

  • Are at least 18 years old.
  • Are making the purchase for personal purposes, unrelated to any commercial, industrial, craft, freelance, or agricultural activities.
  • Possess the legal capacity to enter into agreements and provide accurate personal information.



1.4 Professional Exclusion

 

These terms expressly exclude orders made by individuals or entities acting in a professional capacity. This includes anyone operating within the scope of their business, industrial, craft, freelance, or agricultural activities, even if acting on behalf of another professional. Professionals wishing to place orders should contact the Company directly for tailored arrangements.



1.5 Updates and Availability

 

The version of the GTC applicable to an order is determined by the date of payment (or the initial payment in case of installments). The Company reserves the right to amend the GTC at any time by publishing an updated version on its website.

 

The latest version of the GTC is accessible on the Company’s website at:

www.rando-lover.fr. 



  1. Formation of the Online Contract

 

2.1 Order Placement Process

 

To purchase one or more products from the website, the Customer must follow these steps:

 

  • Product Selection -the Customer selects their desired products and adds them to the shopping cart. Once all items are selected, the Customer must confirm the cart to initiate the order process (1st click);
  • Order Review - the Customer is redirected to a summary page displaying: the selected products and their prices, applicable terms and delivery costs. At this stage, the Customer can review the cart contents and make any necessary corrections;
  • Acceptance of Terms - the page also includes the General Terms and Conditions, which the Customer must carefully read before proceeding. Confirming the order by validating the cart and accepting the terms (2nd click) constitutes agreement to the contract and acknowledges the Customer’s obligation to pay;
  • Payment - the Customer is directed to the payment page to select a payment method and complete the transaction;
  • Order Confirmation -  upon successful payment, the Company sends a confirmation email to the address provided during account registration. This email includes: a detailed summary of the order (selected products, prices, terms, and delivery costs), company information, including the identity and activities of SOURCESPOT INVESTMENTS LIMITED, the order number. The General Terms and Conditions and withdrawal form, both in PDF format. If the confirmation email is not received, the Customer should contact the Company via the website's contact form.
  • Invoice Delivery - the Customer receives an electronic invoice, which they expressly agree to accept in this format. It is strongly recommended that the Customer retain both the confirmation email and the invoice, as these documents serve as proof of the contract.

 

2.2 Order Validation Refusal

 

The Company reserves the right to decline an order for any valid reason, including but not limited to:

 

  • Non-compliance with the General Terms and Conditions.
  • Ordered quantities exceeding what is deemed normal for personal consumer use.
  • Unresolved payment issues or disputes related to a previous order.
  • Suspicion of fraudulent activity, supported by substantial evidence.

 

In such cases, the Company will take appropriate measures to inform the Customer and resolve the matter where applicable.

 

  1. Product Specifications and Availability

 

3.1 Product Specifications

 

The key features of the products, along with their respective prices, are detailed on the Company’s website. Where applicable, additional information about product usage is also provided.

 

While the Company makes every effort to ensure the accuracy of these specifications, most of the information, including pricing details, is supplied by the Company’s vendors. Therefore, the Company cannot be held liable for any inaccuracies in the product descriptions.

 

The specifications are provided in detail and in English. Both parties agree that any images, videos, or illustrations of the products displayed on the website are for informational purposes only and are not contractually binding. The validity period for product availability and pricing is also specified on the website.

 

3.2 Product Availability

 

Product availability is subject to stock levels at the Company’s suppliers and is typically indicated on the product’s specific page.

 

However, as the Company does not maintain inventory unless explicitly noted (e.g., for pre-order items listed on the product page), adding a product to the cart does not guarantee its availability or the listed price.

 

If a product becomes unavailable after the Customer has placed an order, the Company will promptly notify the Customer via email. In such cases:

 

  • The unavailable product will be removed from the order, and the Customer will receive a full refund for the item and any associated payments;
  • If the order includes other products, they will still be shipped to the Customer, and delivery fees will not be reimbursed.

 

The Company strives to communicate any changes to product availability as swiftly as possible to minimize inconvenience.

  1. Product Pricing

 

4.1 Reference Prices Displayed on the Website

 

The reference price for each product listed on the website is typically the price recommended by the brand, manufacturer, or their authorized representative. If no such recommendation exists, the price is determined based on the standard pricing range used by comparable retailers. These prices are updated whenever the brand, manufacturer, or representative issues a new recommended price or when the prevailing market prices in the retail range change.

 

4.2 Price Adjustments on the Website

 

Product prices are clearly displayed on their respective description pages and are inclusive of all applicable taxes but exclude shipping costs, which are calculated and shown during the payment process.

 

The Company reserves the right to update product prices at any time, ensuring compliance with relevant legal regulations. However, the Customer will be charged based on the price displayed on the website at the time the order is confirmed.

 

4.3 Product Pricing Details

 

As many products offered on the website are imported at the request of customers (including items sourced from outside the European Union), the prices are listed in Euros and include all applicable taxes unless stated otherwise. Pricing details are:

 

  • Clearly specified on the product description page;
  • Displayed in Euros inclusive of taxes on the order summary page, excluding shipping fees unless otherwise noted.

 

The product prices include:

 

  • Import VAT, import taxes, and customs duties, which are fully covered by the Company, SOURCESPOT INVESTMENTS LIMITED;
  • Costs related to packaging, handling, transportation, insurance, and delivery to the designated address.

 

The Customer can rest assured that no additional hidden fees will be applied beyond those explicitly stated.

 

  1. Payment for Products

 

5.1 Timing of Payment

 

The full payment for the order must be made immediately upon order confirmation.

 

In certain cases, the Company may offer the option to pay in installments, based on the total order amount and its relationship with the Customer. However, such arrangements are at the sole discretion of the Company and are not guaranteed. Customers wishing to request installment payments may contact the Company's Customer Service at contact@rando-lover.fr.

 

5.2 Accepted Payment Methods

 

Customers can choose from the following payment methods to complete their purchase:

 

  1. Payment by Bank Card:

 

  • The Company accepts bank cards issued by banks in France and internationally, including Visa, MasterCard, American Express, and Maestro;
  • The Customer guarantees that they have the necessary authorization to use the selected card for payment;
  • By providing card details, the Customer irrevocably authorizes the Company to debit the account for the full order amount upon confirmation of the order;
  • Payment by card is processed through a secure payment gateway, and all card details are protected by SSL encryption.

 

  1. Payment via PayPal:

 

  • PayPal is accepted for payments up to a limit of €1,000;
  • When using PayPal, the Customer agrees to abide by PayPal's terms and conditions, which are available on PayPal’s website. These terms are supplementary to the Company’s General Terms and Conditions of Sale.

 

  1. Payment with Vouchers or Promotional Codes:

 

  • Vouchers or promotional codes issued by the Company can be used to partially or fully pay for an order;
  • Each voucher or promotional code is single-use only.

 

Any fraudulent attempts to use these codes may result in the cancellation of the order.

 

5.3 Payment Issues

 

If payment authorization is declined by a certified payment organization or if payment is not completed, the Company reserves the right to suspend or cancel the order.

 

The Company also retains the right to temporarily or permanently disable specific payment methods for reasons such as disputes over a previous order or changes in service availability from payment providers.

 

5.4 Order Verification

 

To prevent unauthorized use of payment methods, the Company may implement additional verification procedures. In such cases, the Customer may be asked to provide:

 

  • A copy of a valid identification document;
  • Proof of address;
  • A copy of the bank card used for the transaction (specific details on how to share this information securely will be provided).

 

The order will only be processed and confirmed after the requested documents have been received and verified. This process helps ensure the security of payment transactions and protect against fraud.

 

6. Warranties

6.1 Legal Responsibility of the Company

The Company is responsible for ensuring the conformity of its products in accordance with Article 5 of the Consumer Protection Law (Law 112(I)/2021), which outlines the legal guarantee of conformity, and for addressing hidden defects under Articles 189 and subsequent of the Civil Code.

Legal Warranty of Conformity

Under the legal warranty of conformity (as defined in Article 5 of the Consumer Protection Law), the Customer:

  • Has 2 years from the delivery date to make a claim regarding non-conformity.
  • May choose between repair or replacement of the product, subject to cost limitations outlined in the relevant provisions of the Consumer Protection Law.
  • Is not required to provide proof of the product’s non-conformity within 6 months of delivery; this period is extended to 24 months for new products when sold by a professional seller.

Legal Warranty for Hidden Defects

Under the legal warranty for hidden defects (defined in Article 189 of the Civil Code):

  • The Customer may opt for a cancellation of the sale or a price reduction, in accordance with Article 191 of the Civil Code.

These legal warranties apply independently of any additional contractual warranties provided by the Company.

 

Relevant Legal Texts

  • Article 5 of the Consumer Protection Law (Law 112(I)/2021):
    "The seller is required to deliver goods that are in conformity with the contract. Any non-conformity existing at the time of delivery or manifesting within two years of delivery shall be the seller's responsibility unless proven otherwise."
  • Article 189 of the Civil Code:
    "The seller is liable for hidden defects in the goods sold that render them unsuitable for their intended use or significantly diminish their value to the extent that the buyer would not have purchased them or would have paid less had they known of the defect."
  • Article 191 of the Civil Code:
    "In the case of hidden defects, the buyer has the right to cancel the sale or request a reduction in price."
  • Article 15(1) of the Consumer Protection Law:
    "In case of non-conformity, the buyer may require repair or replacement of the goods unless such remedies are impossible or disproportionately expensive."



6.2 Manufacturer’s Warranty

 

Some products available on the website may include a contractual warranty provided by the supplier or manufacturer. The Company is not directly involved in this warranty.

 

If applicable, the product page will specify the existence of this warranty. Customers wishing to exercise the manufacturer’s warranty should contact Customer Service and refer to the warranty terms included with the product packaging or documentation.

 

It is emphasized that the manufacturer’s warranty does not limit or override the legal warranties for product conformity and hidden defects, which remain fully enforceable.

 

  1. Protection of Personal Data

 

As part of its business operations, the Company, acting as the data controller, collects certain mandatory personal information (such as name, first name, delivery address, etc., marked with an asterisk) essential for processing Orders, managing customer relationships, generating statistics, and fulfilling legal and regulatory obligations. This data is retained for a period of five years following the conclusion of the Contract.

 

Failure to provide this mandatory information will prevent the Company from processing the Customer's Order.

 

This information is primarily intended for internal use by the Company but may be shared with third-party service providers involved in fulfilling the service, such as delivery companies and payment processors.

 

Customer Rights Regarding Personal Data

 

In accordance with applicable data protection regulations, Customers have the following rights concerning their personal data:

 

  • Right to access -  obtain a copy of the personal data held by the Company;
  • Right to rectification or erasure - correct inaccuracies, complete missing data, or delete data if it is outdated, ambiguous, incomplete, or its collection, use, or retention is prohibited;
  • Right to restriction of processing - limit how personal data is processed, provided the request is justified and does not interfere with the Company’s legal obligations;
  • Right to object - decline the processing of personal data, particularly for marketing purposes;
  • Right to post-mortem directives - specify instructions regarding the storage, deletion, or communication of personal data after death;
  • Right to withdraw consent - revoke consent for specific processing activities (note that processing carried out prior to consent withdrawal remains lawful);
  • Right to complain - file a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

 

Exercising Your Rights

 

To exercise these rights, the Customer may contact the Company through one of the following methods:

 

By email: Send a written request to the following email address: contact@rando-lover.fr.

 

The request must include the Customer’s email address, full name, postal address, and a copy of both sides of their valid identification document.

 

The Company will provide a response within one month of receiving the request.

 

  1. Intellectual Property Rights

Unless explicitly mentioned on a specific Product page, the purchase of Products from the website does not grant any transfer of intellectual property rights associated with the items sold.

 

All trademarks, domain names, products, software, images, videos, texts, and any other materials protected by intellectual property laws remain the sole property of the Company or their original owner.

 

These General Terms and Conditions do not confer any transfer or assignment of intellectual property rights to the Customer.

 

  1. Force Majeure

 

The Company will not be held responsible for any failure to fulfill its obligations under these terms if a force majeure event or unforeseeable circumstance occurs that prevents such fulfillment. The Company will inform the Customer of the occurrence of such an event as soon as reasonably possible.

 

  1. Limitation of Liability

 

Except as otherwise stated in these terms, the Company will not be held responsible for any loss or damage resulting from the improper use of the Product(s) by the Customer, including but not limited to any unauthorized modifications or alterations made to the Product(s).

 

  1. Account Suspension and Termination

 

The Company retains the right to suspend or terminate the account of any Customer who violates the terms outlined in the General Terms and Conditions, or any relevant legal regulations, without affecting the Company’s right to seek damages. A person whose account has been suspended or terminated will not be permitted to place orders or create a new account on the Website without the Company's prior approval.

 

  1. Archiving and Proof

 

Unless proven otherwise, the records kept by the Company serve as proof of all transactions.

 

When an Order is placed, a summary is sent to the Customer via email and stored on the Company’s website.

 

All communications between the Company and the Customer are archived in digital records maintained for a period of 5 years, under secure conditions. These records, which include reliable and permanent documentation of exchanges, orders, payments, and transactions, serve as proof of the Contract.

 

The archiving of communications, orders, order details, and invoices is done in a reliable and durable manner to ensure they constitute an accurate and lasting copy, in compliance with Cyprus Civil Code. This information may be presented as proof of the Contract.

 

The Customer may request access to these archived records by contacting the Company at contact@rando-lover.fr.

 

  1. Invalidity and Amendments to the GTC

 

If any provision of these General Terms and Conditions is deemed invalid, it will be considered as if it were never included, without affecting the validity of the remaining provisions.

 

Any leniency shown by the Company in enforcing any part of these GTC, regardless of how often or for how long, does not constitute an amendment to the GTC nor create any rights for the Customer.

 

  1. Governing Law and Dispute Resolution

 

These General Terms and Conditions are governed by Cypriot law.

 

If any issues arise, Customer Service is available to assist in reaching an amicable resolution.